Find answers here to the most common questions about shopping with us. For anything not covered below, please reach out.
All major credit and debit cards are accepted, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
Yes, we accept PayPal.
Your card will be charged, or PayPal payment will be taken, right after you click the ‘Purchase’ button and place your order.
Yes, payments are 100% secure. We work with Stripe and PayPal, both leading global payment providers whose up-to-date TLS security and encryption techniques ensure all payments flowing through their services are fully secure.
Team Canada Store functions exactly like other ecommerce platforms where we store no credit card payment details in our system. In fact, the credit card details never touch our platform and are passed directly to the payment gateway in an encrypted session.
Yes, we accept pre-paid gift cards from all major card providers, including Visa, MasterCard, American Express and Discover.
Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.
Yes, you can cancel your order if it has not been sent to production yet, which is generally within 3 hours from the time of purchase. However, since it is not possible to cancel an order yourself once you have clicked on the ‘Purchase’ button, please contact us immediately to request a cancellation.
We are not bound to make any such cancellation of your order and make no guarantee, but we will do our best to see if anything can be done, as attempted on a case-by-case basis. If we are unable to cancel your order (that is, it was too late for us to do so), then the Return Policy is in effect, whereby we do not accept returns or offer refunds or exchanges for buyer’s remorse or purchasing the wrong size or quantity.
Each Team Canada Store item is custom made to order especially for you, which is why it takes us a bit longer to deliver it to you.
The estimated delivery date takes 6 – 12 business days, but is not a guarantee. We consider the current order volume and our fulfillment capacity when calculating our estimated shipping time. An order might ship past its estimated shipping time due to delays with items being out of stock, issues with printing equipment, or other such delays.
Once your order is shipped you can click the order tracking link in your confirmation email to visit your order summary page for more information on the status of your order.
We work hard to meet our delivery estimates with each order, however if your order has not arrived within the estimated delivery time, please contact us right away.
Once your order has been shipped, you will receive a shipping notification via email with a tracking link – check your spam folder just in case it got sent there, and then be sure to white list our email address to ensure you do not miss any important updates or unexpected changes to your delivery.
To see the delivery status of your order, click the tracking link to visit your order tracking page. You will be able to see the status of your item(s) in transit. You can also sign up for email tracking notifications to receive updates as soon as there is news about your shipment. So, to stay informed about shipment progress, add your email to the tracking page. *Please note: It can take 24 – 48 hours or more for tracking info to show up in a courier’s tracking system, whereby if there are no updates at first it does not necessarily mean the package is lost or not on the way. Also, the quality of tracking may differ between couriers.
(!) Be alert to theft and avoid losing out: Watch out for when your order is expected to arrive and make sure you (or your friend or family member) will be available to securely receive the package. We are not responsible for stolen packages and do not cover the cost of refunding or reshipping the order for packages marked as delivered by the courier.
We currently we do not ship to International destinations.
We currently do not offer expedited shipping, however we will make sure you get your order as soon as possible.
Yes, you can do so if your order has not been sent to production yet, which is generally within 3 hours from the time of purchase. However, since it is not possible to edit an order yourself once you have clicked on the ‘Purchase’ button, please contact us immediately to request a modification.
We are not bound to make any such modifications to your order and make no guarantee, but we will do our best to see if anything can be done, as attempted on a case-by-case basis. If we are unable to makes changes to your order (that is, it was too late for us to do so), then the Return Policy is in effect, whereby we do not offer refunds or exchanges for submitting the wrong address.
(!) Please double-check the shipping details before placing your order.
Any changes in shipping address may require extra time for the package to be delivered.
It is your responsibility to ensure the shipping address is correct at the time of placing your order. Shipping labels are auto-generated with the information you provide. If the item has already shipped to the wrong address, you will need to try contacting the shipping company or post office and provide your tracking number. They may be able to reroute the package to the correct address, hold it for pickup, or return it to you. This service may have a fee. You could also try contacting whoever lives at the wrong address to see if the package can be recovered or redirected that way.
If your order has been returned back to us, we will contact you. We will ship the return back to you after confirming the correct address, however you will be responsible for the reshipment costs. Unclaimed returns get donated after 30 days.
There are a few reasons an order can be returned to sender, including the package being unclaimed at customs or refused/returned by the end receiver, but most often it is due to an undeliverable address.
(!) Please double-check the shipping details you entered are correct.
If your order has been returned back to us, we will contact you. We will ship the return back to you after confirming the address, however you will be responsible for the reshipment costs. Unclaimed returns get donated after 30 days.
Sorry about that! If your order is lost in transit, we will gladly send a replacement at no cost to you as part of our 30 Day Buyer Protection Guarantee. However, before doing so we may ask for your help confirming the shipping address was correct, and to double-check with the shipping courier to try locating the lost order.
To submit a claim, email your order number and expected delivery address to us no more than 30 days after the estimated delivery date. If there is no inventory and we are unable to replace the order, we will provide a full refund back to your original form of payment you.
If the package was marked as delivered by the courier, but you have yet to receive it, we suggest you contact the courier and inquire if any additional details were left by the delivery person. There may be cases where the delivery was made, but the package was left in an unexpected location at the delivery address (for example: “Left under chair on the back porch.”). Also, contact your local post office to see if it may be there.
In some cases, the tracking information can be incorrect, and packages are marked as delivered before they actually arrive – sorry about that! When you contact the courier, they can check to see if this is the case with your package, and give you an updated status on delivery.
In other cases, packages may be stolen from your residence or delivery destination. In such cases, we are not able to provide any refunds and cannot resend another shipment. The risk of loss and title for items pass to the customer upon delivery to the courier. It is the customer’s responsibility to file any claim with a courier for a stolen shipment. We are not able to assist with filing claims with shipping couriers after a package has been delivered. The customer assumes all responsibilities of claims made with the shipping courier for stolen shipments.
(!) Be alert to theft and avoid losing out: Watch out for when your order is expected to arrive and make sure you (or your friend or family member) will be available to securely receive the package. We are not responsible for stolen packages and do not cover the cost of refunding or reshipping the order for packages marked as delivered by the courier.
Orders are unable to be changed once you have clicked on the ‘Purchase’ button. If you would like to add an item, then just place another order. If you would like to remove an item from an order, then cancel the order before it is sent to production, which is generally within 3 hours from the time of purchase, and place a new order. However, since it is not possible to cancel an order yourself, please contact us immediately to request a cancellation.
We are not bound to make any such cancellation of your order and make no guarantee, but we will do our best to see if anything can be done, as attempted on a case-by-case basis. If we are unable to cancel your order (that is, it was too late for us to do so), then the Return Policy is in effect, whereby we do not accept returns or offer refunds or exchanges for buyer’s remorse or purchasing the wrong quantity.
(!) Please review your Order and double-check the items and quantity you have selected is correct before placing an order.
Yes, you can change the size of an item if your order has not been sent to production yet, which is generally within 3 hours from the time of purchase. However, since it is not possible to modify an order yourself once you have clicked on the ‘Purchase’ button, please contact us immediately to request a modification.
We are not bound to make any such modifications to your order and make no guarantee, but we will do our best to see if anything can be done, as attempted on a case-by-case basis. If we are unable to modify your order (that is, it was too late for us to do so; and at the same time too late for us to cancel), then the Return Policy is in effect, whereby we do not accept returns or offer refunds or exchanges for ordering the wrong size.
(!) Please review the Size Guide found on the product page and double-check measurements before placing your order.
At this time, we do not offer exchanges. If you are unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, we will gladly send a replacement at no cost to you as part of our 30 Day Buyer Protection Guarantee. To submit a claim, please contact us with your order number, a photo of the packing slip, a detailed description of the issue, clear photos showing the mislabelled wrong size, and any other details you may have about your order within 30 days of delivery. If there is no inventory and we are unable to replace the item, we will provide a full refund back to the original form of payment you used.
We do not accept returns and do not offer refunds or exchanges for buyer’s remorse, purchasing the wrong size or quantity, or entering an incorrect shipping address. Refunds are only offered to customers that receive the wrong items or damaged items if there is no inventory and we are unable to replace the item.
(!) Please review the Size Guide found on the product page and double-check measurements before placing your order; and (!) double-check shipping details as well.
We do, however, guarantee the quality of our products and are here to set things right if you are not 100% satisfied with your purchase. Through our 30 Day Buyer Protection Guarantee, we will provide a full replacement if an order is lost in transit, or arrives damaged, misprinted, defective or the wrong item, or we sent the wrong size.
Sorry for the mix-up! If you receive an item either misprinted, defective, the wrong size, or we sent the wrong item altogether, we will gladly send a replacement at no cost to you as part of our 30 Day Buyer Protection Guarantee.
To submit a claim, please contact us with your order number, a photo of the packing slip, a detailed description of the issue, clear photos showing the misprint, defect, mislabelled wrong size, or wrong item, and any other details you may have about your order within 30 days of delivery. If there is no inventory and we are unable to replace the item, we will provide a full refund back to the original form of payment you used.
Sorry about that! If you receive an item damaged in transit, we will gladly send a replacement at no cost to you as part of our 30 Day Buyer Protection Guarantee.
To submit a claim, please contact us with your order number, a photo of the packing slip, a detailed description of the issue, clear photos showing the damage, and any other details you may have about your order within 30 days of delivery. If there is no inventory and we are unable to replace the item, we will provide a full refund back to the original form of payment you used, including shipping.
We are not responsible for damage incurred by washing or natural wear and tear. For taking care of your clothes, we strongly suggest following the Care instructions found on the product page for each garment.
Sometimes, when unpacking a new shirt with a direct-to-garment (DTG) print there might be a vinegary smell or an off-white residue on the garment. Do not worry, that’s not unusual – it’s from a fixation agent applied during the printing process, and it’s not permanent. The fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle. Any discolouration or off-white residue on your apparel are not stains and will wash off after the first wash cycle.
(!) If you receive a product with a vinegar-like smell or mark – please wash it before reporting a problem.
Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly. Neither the smell nor the residue is permanent, and both should go away after one wash.
Generally speaking, the same image on different screens may be displayed differently, which is the same situation for everyone. We make every effort to make sure our photos capture the actual state of the shirt as accurately as possible with the colours you see online, however due to the fact the actual colours you see will depend on your specific screen type and display settings, it therefore cannot be guaranteed your screen’s display of any colour you see will be accurate to the final product you receive.
As well, there are some types of direct-to-garment printing designs that can come out different than expected. That’s because for designs to be visible on all non-white items, we use a white underbase – a mix of white color and the color you added in your design. When printing on colourful or dark garments, a white underbase is used. The underbase is a mix of the intended colour and white. The underbase cancels out the dark or bright-colored garment, making the print colour stand out.
For direct-to-garment printing on clothing, we use Kornit Water-based and NeoPigment inks that are OEKO-TEX® certified. Oeko-Tex™ certification is one of the world’s leading labels for textile safety, and it proves the certified products are free from hazardous chemicals, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.
For sublimation printing on mugs, we use Sawgrass SubliJet HD ink, which is also Oeko-Tex™ certified.
Your custom-ordered items are made using direct-to-garment (DTG) or sublimation printing. With DTG, the design is printed directly onto the product. With sublimation, the design is first printed with sublimation inks onto transfer paper, which acts as a sponge holding the ink until it is sent to a heat press where the design is transferred to the product. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Well-trained fulfillment specialists overview each step of the production process to check quality while orders are being fulfilled, with a final quality check run after the item is completed. Once ready for shipping to you, the product is packaged in a post-consumer recycled (PCR) polymer mailer or cardboard box and handed over to a courier.
The global fashion industry is responsible for 10% of carbon emissions and is the world’s second-largest consumer of the fresh water supply. Traditional retailers produce items before putting them up for sale, so to save money they are always manufactured in bulk. Unsold stock is usually thrown out or burned, resulting in the fashion industry alone wasting 92 million tons of textile each year with 1 in 5 garments ending up in a landfill without even being worn once.
By contrast, we only create a product when an order is placed, limiting our stock to items that already have a buyer. This approach lets us actually produce only what the consumer needs and avoid the overproduction common in the rest of the industry, in turn keeping an excessive amount of products away from the landfill and reducing harm. With on-demand production, waste mainly comes from items damaged during printing, with rates consistent with industry standards. We also keep our reshipment rate low by taking all orders through a multi-step quality check before we ship them out.
Also, the cheap prices traditional retailers offer come with a downside – a reduction of quality. The product quality is important because it determines how long the product will last and when you are actually going to throw it away. For example, if you buy a cheap shirt and throw it away after the first wash or two because it’s ruined, then you are very much contributing to the problem that fast fashion is right now.
If you invest in a quality items that are going to be more durable and last longer, and you take good care of it by washing and drying it responsibly, then you aren’t polluting as much.
All Team Canada Store products are packaged in paper or plastic mailers or cardboard boxes. Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching.
Textile products, including clothing, are generally packaged in eco-friendly post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. Mugs are packaged in corrugated cardboard boxes.
PCR is a material made from everyday recyclables like plastic bottles, shopping bags, wrapping films and other containers. This saves raw materials, requires less energy for production and reduces the environmental impact plastic has on the planet. Our PCR plastic mailers are made from low-density polyethylene (LDPE), categorized as number 4-coded plastic. This material is recyclable, but number 4-coded plastic typically does not belong in an everyday recycling bin. Beware: If you recycle the wrong material in the wrong bin, it can contaminate the entire batch. In most places, plastic bags need to be taken to designated drop-off points. Please follow your local recycling guidelines or contact your local waste management service provider and ask for instructions on how to properly dispose of 4-coded plastic.
We know there is room to improve and are always working on becoming more sustainable, as we explore even greener packaging options for the future.
TeamCanadaStore.ca is powered by 100% renewable energy. We host with Web Hosting Canada, a hosting provider that powers its servers with hydroelectric energy – a clean, sustainable source of energy. This helps reduce the sites carbon (CO₂) emissions and contributes to a healthier planet for you and future generations!
Understanding how websites pollute: Websites are powered by servers, powerful computers in large specialized data center buildings that require considerable amounts of electricity to operate. Servers are always left on and need constant cooling to prevent overheating. In most cases, this electricity is produced by burning fossil fuels such as coal, which creates emissions that accelerate climate change. Rapid growth in the number of data centers running worldwide has led experts to predict they will make up 10% of global electricity usage by 2030, and be responsible for generating more emissions than the entire airline industry.
A shift to greener computing efforts is part of our solution to tackling the environmental dilemma of data centers, as we come to grips with the environmental impact associated with their products and services. Along with using renewable energy, data is stored on energy efficient Solid State Drives, which use a fraction of the power traditional mechanical storage requires, and eco-friendly cooling is used where servers are temperature-controlled by outside air and water cooling technology, not energy-intensive air conditioning. These green efforts are verified and certified by the Green Business Bureau.
We do not want to be creating the problem of greenhouse gas pollution at the same time we are trying to eliminate it. Clean, renewable energy, in combination with energy efficient servers and an energy conscious company culture, allows us to operate our website with very little impact on the planet.
Why it matters to you, is why it matters to us. Team Canada Store is appreciative for everything mother nature provides, and for showing us the importance of having a positive relationship with nature, each other and future generations.
We know fast fashion is a burden on the planet’s climate and there are big sustainability challenges in the fashion industry that do not have a quick fix – that’s why we avoid participating in the cycle by choosing on-demand manufacturing, in combination with other efforts, to reduce the negative impact on the environment.
♻ Sustainability matters to our customers, our team, and of course, the planet, which is why it is high on the agenda for us. We believe in making this the norm and the way forward for a planet with finite resources. It’s an ambitious goal, so we are taking it one step at a time.
Taking care of your Team Canada clothing is important to keeping them looking good and clean for years. Doing quality garment care correctly can lengthen the lifespan of your clothing.
Hand wash or machine wash cold on the gentle cycle with mild detergent and similar colours. Turn the shirt inside out to help protect against damaging the decoration and avoid pilling. Use non-chlorine bleach, only when necessary. Do not use fabric softeners.
Tumble dry low, or hang-dry for longest life. Shirt is best air dried immediately after washing to avoid shrinkage and minimize the need for ironing. Squeezing out excess water will make hang drying much faster, but do not wring or twist the shirt or you will stretch and damage the fibers and decoration.
Cool iron inside-out if necessary. Do not iron decoration.
Do not dry clean.
The best way to clean your hat is to hand-wash it instead of placing it in a washing machine. This will help with retaining the hat’s shape and won’t diminish the quality of the embroidered design.
We recommend you wash the hat with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, you can use a damp cloth, but do not use brushes.
You can also check with the manufacturer directly or search online for other recommendations.
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